Barclays Bank team up with SignVideo to make banking more accessible

People who are deaf or hard of hearing and use British Sign Language (BSL) used to have to rely on family or friends, or a pre-booked interpreter, to communicate with their local bank during appointments. Barclays recognised that booking in-branch interpreters could often take several weeks depending on interpreter availability, which is not very convenient for customers.

SignVideo BSL interpretation has been available for telephone services for some time, and Barclays were keen to bring the same level of service to customers visiting their branches. Working in collaboration with SignVideo, they created an online app-based solution that allows branch staff to connect instantly to a fully qualified BSL interpreter, who will facilitate communication between the customer and member of staff. It allows for instant, personable communication whilst maintaining privacy, without the need for booking.

In turn, working with SignVideo has made Barclays’ staff more ‘deaf-aware’, increased their confidence and skills, and ensures a more accessible service for all customers visiting their local branch of Barclays Bank.

To vote for Barclays Bank PLC and SignVideo in this year’s People’s Award category, visit our Vote Now page, follow @Tech4GoodAwards on Twitter and tweet using the hashtag #T4GBarclays.

Visit the Barclays SignVideo website to find out more about their services.